You have the right to access, inspect, and obtain a copy of your Protected Health Information (PHI). You can request copies of your PHI by sending a written request to the office address below.

When sending a request, please include your full name, date of birth, and specific records you are requesting. Requests may be subject to identity verification.

In most cases, a copy of your PHI will be mailed to you within fifteen (15) business days. Radiant Light Counseling Services, PLLC may charge a reasonable fee for copying, mailing, and other supplies necessary to fulfill your request.

If records are requested on behalf of another individual, documentation verifying legal authority is required. Examples include guardianship documentation or medical power of attorney.

Radiant Light Counseling Services, PLLC

10160 Highway 242, Ste 800

Conroe, TX 77385-4379

You have a right to have your complaints heard and resolved in a timely manner. If we cannot work things out to your satisfaction, you may file a complaint with your counselor’s licensing board.

For the Texas State Board of Examiners of Professional Counselors, please contact:

Texas Behavioral Health Executive Council

333 Guadalupe St., Ste 3-900

Austin, Texas 78701

(512) 305-7700

Website: https://www.bhec.texas.gov

The Council can provide information about licensure, regulations, and the complaint process.

If you have a complaint concerning HIPAA Privacy Regulations, you may contact the U.S. Department of Health and Human Services, Office of Civil Rights, at (800) 368-1019 or by email at OCRMail@hhs.gov.

If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General’s Consumer Protection Division.

You can file a complaint online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

This process is independent of our practice and allows consumers to raise concerns related to services provided in Texas.